Privacy policy

PRIVACY POLICY

Welcome to the world of IGOODI SRL (hereafter “IGOODI”, “we”, the “Company”). Your privacy and the security of your personal data are very important to us; that is why we collect and manage personal data with the utmost care and take specific and adequate measures to keep them safe.

Below we provide information on the processing of your personal data in relation to the navigation on our Website and the use of the services offered. In order to have detailed indications on how IGOODI and its partners manage your personal data, we invite you to carefully read this document (Privacy Policy) and possible specific summaries reported on the Website in correspondence of particular services on demand that provide forms for data collection.

We also invite you to read the Cookie Policy and the Terms and Conditions that contain detailed information about the conditions related to our services.

IGOODI processes your personal data jointly with its partners through a specific joint controller arrangement.

Information about the content of the joint controller arrangement can be requested by writing to dpo@igoodi.it.

This Privacy Policy refers to all the digital channels of the IGOODI world, and does not concern any third parties' websites referred to within the pages of our Site.

Type of processed data

With respect to the processing purposes at point 2 below, we can process the following types of personal data:

Navigation data:

The computer systems and software procedures used to operate the Website acquire, during their normal operation, some personal data whose transmission is implicit in the use of Internet communication protocols. This information is not collected to be associated with identified interested parties, but by their very nature, could, through processing and association with data held by third parties, allow users to be identified.

This category includes IP addresses, or domain names used by users who connect to the site, URI (Uniform Resource Identifier) of requested resources, the time of the request, the method used to submit the request to the server, the size of the file obtained, etc. These data are used for the sole purpose of obtaining anonymous and aggregate statistical information on the use of the Website and to check its correct functioning, and reside permanently on third party servers (hosting providers). The data could be used to ascertain responsibility in case of computer crimes.

Cookies:

The Website uses cookies to help users personalize their browsing experience, speed up browsing, increase security, analyse the use and efficiency of services and offer commercial information.

User Data:

The Company may collect and process personal data provided by the user, such as his/her identification data (e.g. name and surname, date of birth) his/her contact data (e.g. domicile, e-mail address), data related to the services and/or products purchased or for which information is requested, which may also be particular such as, for example, data related to health status.

The collection and processing take place, for example, by filling in forms, requesting specific services, making purchases or reservations, interacting with the Website or filling in forms on the same and involve the subsequent acquisition of the user's personal data. These data will be exclusively processed for the corresponding purposes and stored for the time necessary for the purposes for which they are processed.

In the event that the user should provide personal data of third parties, he/she will ensure that the communication of data to the Company and our subsequent treatment for the purposes specified in this Privacy Policy will comply with applicable legislation. Therefore, by way of a non-limiting example, before providing us with personal data of third parties, the user must inform them and obtain their consent to treatment, if required by that legislation.

 

Purposes of data processing

Purposes connected to the sale of products and/or services online

IGOODI and its partners process users' personal data to provide the services offered through this Website, such as the creation of photorealistic 3D copies of real people, services related to wellness and personal care, fashion. It also processes personal data to provide information services and after-sales service and to send documents online.

The treatment is based on the fulfilment of contractual obligations between the parties, the consent in case of processing of special data such as those related to the state of health. For these purposes, the provision of personal data is mandatory; in the absence of this, in fact, it will not be possible to proceed to place an order and the resulting purchase on our Website.

 

Purposes necessary for the performance of a requested service

The user can take advantage of many services within the Website, such as the ability to register a personal account, in which to save their purchases and preferences or receive information about purchases. Moreover, through the Website, the user can contact us to have more information about our world and our services, to ask for assistance.

With its commercial partners, IGOODI processes the personal data that the user provides when using the Website services. The processing is based on the fulfilment of a contractual obligation or, in the cases provided for, on the consent. In some cases, as for example the request of a service provided by IGOODI or by its partners, the conferment of personal data is compulsory, an eventual refusal would prevent the user from using the requested service.

 

Further purposes

IGOODI uses personal data to carry out activities aimed at analysing the user's personal preferences or specific characteristics in order to improve the service on the basis of the user's reasonable expectations when using the Website services.

Therefore, always on the basis of a legitimate interest, we will carry out this activity guaranteeing the non-invasiveness of the same and the guarantees for the protection of the interested parties and without prejudice, however, to the exercise of a right of opposition as indicated in the information notice.

The non-invasive profiling activity is preordained to send newsletters and commercial communications by e-mail or SMS in order to satisfy the commercial expectations of the user who is interested in the IGOODI world.

Upon specific consent, we could also transfer data to third parties interested in carrying out market researches or scientific research.

The user can unsubscribe from the newsletters through the relevant section of his/her personal account or by clicking on the relevant link at the bottom of every communication we send.

Through the account on the Website, the user may, at any time, indicate the preferred method of contact from among those listed above and may object to receiving promotional communications through all or only some of the communication channels listed above.

 

Treatment modalities

Personal data are processed manually and electronically, according to logic and procedures consistent with the purposes of treatment and in compliance with the principles of security and confidentiality of data. The treatment is carried out through operations such as collection, recording, organization, structuring, storage, adaptation or modification, extraction, consultation, use, communication by transmission, diffusion or any other form of making available, comparison or interconnection, limitation, cancellation or destruction of data.

 

Access and Communication

User’s data is processed by Company personnel authorized to process it (for example, personnel in administrative functions for processing the reservation or service requested).

Your data may also be communicated and/or shared with third party service providers, who will act as joint controllers on the basis of a specific agreement and in order to take advantage of the services offered by the Website.

User’s data may be communicated to third party service providers who will act as data processors on the basis of specific instructions from the Controller, in order to make possible the use of the Website and/or receive services through the Website. By way of example, these third parties may include professionals, also in associate form, who provide technical, commercial or administrative advice to the Company in the pursuit of its business and the purposes described in this Privacy Policy, companies involved in the management or maintenance of the computer infrastructure on which the Website is based, providers of call centre services or pre- or post-sales assistance, logistics operators if it is necessary to deliver a product to the user, agencies specialized in the management of promotional and marketing services in the name and on behalf of the Company.

The Company, moreover, can communicate only with the appropriate consent the personal data of users to third party companies operating in market research in sectors such as fashion, care and wellness, medicine.

The communication of personal data of users may also be made to institutions, law enforcement agencies, judicial, administrative, regulatory or public safety authorities, as part of a legal or administrative procedure, or in order to fulfil a legal obligation or protect our rights, including in court; these subjects act as independent data controllers for their respective institutional purposes.

Personal data of users may also be communicated in the event of extraordinary corporate transactions (e.g. acquisitions, sale of a company or business unit, etc.) in the context of which the Company may have to share information with potential purchasers or counterparties and their consultants.

The Company intends to promote and support research in the scientific field, therefore, personal data may, with the user’s specific consent, be transferred to Bodies, Universities and specialized Companies through possible research programs of which we will make you aware and in compliance with the deontological rules that may be applicable.

 

 

Data of minors

The Company does not intentionally collect or retain personal data from individuals under the age of 14, nor does it intentionally allow such minors to use the Website.

Minors under 14 years old cannot register to the Website or to its services and must not provide their personal data to IGOODI. In case of violation, the data will be deleted.

 

Transfer abroad

Data are processed at the Data Controller's operational headquarters and in any other place where the parties involved in the processing are located. For further information, please contact the Data Controller.

In case of transfer of User's Personal Data, it may be transferred to a country other than the one where the User is located. You may refer to the section on Personal Data processing details to obtain further information on the processing location.

In case of transfer of data outside the European Union or in case of transfer of data to an international organization of public international law or formed by two or more countries, IGOODI will take all measures, including contractual ones, provided for by the applicable privacy legislation, in order to guarantee the protection, security and confidentiality of the Personal Data being transferred (for example, through the signing of EU Standard Contractual Clauses).

 

Storage

We retain users’ personal data for the period of time necessary to provide users with the requested service and in any case until users close their account on the Website or app. At the end of the established retention period, personal data will be deleted or otherwise irreversibly anonymized, unless IGOODI is required to retain data for a further period to comply with legal or regulatory obligations or to exercise or defend a right in court.

The retention period is different depending on the purpose of the processing: for example, the data we collect and process for the purpose of registering and processing online purchases are kept until all administrative and accounting formalities are completed, then they are stored in accordance with local tax regulations (for Italy, equal to ten years).

 

For more information about the storage of personal data, please contact us at the contact details below.

 

Rights

Users may contact the Data Controller or the Data Protection Officer at any time, at the addresses indicated below, to exercise their privacy rights. In particular, the user may: revoke the consent to the processing of personal data; request access to the data and know what personal data we hold, their origin and how they are used; request that they be updated, corrected or supplemented; and, in the cases provided for by the provisions in force, request that they be cancelled or transformed into an anonymous form, limit their processing or oppose their processing. If the users wish, they may request to receive the personal data in our possession and concerning them in an electronically readable format and, where technically possible, we may transfer the data directly to a third party indicated by the user. Users may also lodge a complaint with the competent supervisory authority. In Italy, the complaint can be submitted to the Garante per la Protezione dei Dati Personali (www.garanteprivacy.it). Users may also apply to the competent supervisory authority when the exercise of their rights is subject to limitation by the Data Controller, pursuant to law.

 

Data Controller and Data Protection Officer

The Data Protection Officer (DPO) is available at the following address: dpo@igoodi.it.

 

Changes to this Privacy Policy

IGOODI reserves the right to update this Privacy Policy in order to adapt it to new laws, as well as taking into due consideration the suggestions made by employees, customers, collaborators and users. In case of changes, IGOODI will do its best to make them visible on the Website.

Last update: February 2022